Co-creating, co-operating

Before developing the framework itself, Aurecon’s early consultation used a wide range of co-design principles to ensure stakeholders provided input and understood the value of the SAMP to them, their communities and their operations. The stakeholder engagement strategy was also crucial in recognising the importance of the relationship between infrastructure planning and clinical services planning.

The project had to actively include stakeholders distributed across the state, some very remote, with varying skill levels in asset management planning and processes at different levels of maturity. Aurecon’s meaningful approach to engaging stakeholders recognised their unique needs, data and skills availability, and any constraints or opportunities to enhance the QH SAMP.

This participatory engagement with stakeholders resulted in very high levels of collaboration, with their expressed needs contributing to the design of the SAMP framework, ensuring the final tools are fit-for-purpose and will be embraced by users.

Aurecon’s engagement plan combined generative and exploratory research – to help define the problem that required a solution ‒ with developmental design. All critical stakeholders, from experts to end-users, were encouraged to participate and were respected as equal partners sharing expertise.

Key elements to co-designing the SAMP framework included:

Non-negotiables of the SAMP framework as recommended by the Queensland Government were established and communicated early to ensure awareness
Stakeholders were provided with detailed information about the engagement focus and a clear understanding of desired deliverables
Stakeholders were invited to participate in open and transparent forums to develop the SAMP framework detail cognisant of their needs and the needs of QH
Stakeholders were shown how their feedback has been used to shape the SAMP framework and given the opportunity to consider it further outside of formal engagement channels, to discuss with their peers and provide additional thoughts and ideas

A framework of tools enables easy use

Our desire to ensure stakeholder input was embedded in the end solution resulted in the team creating more than just a technical document by technical people for technical people. Aurecon presented the products in plain English, with a framework of tools to enable easy use of the template and easy interpretation by decision makers.

This evolved through iterative rounds of engagement to become a framework that comprised five documents/tools:

The Strategic Asset Management Plan framework for Queensland Health comprises five documents

Enhancing decision-making at the highest level

Aurecon’s engagement programme and subsequent design of the SAMP Framework for QH promotes stronger links between health services planning, digital strategies, purchasing and workforce planning. The framework suits QH’s complex service requirements, broad range of assets and diverse delivery environments across the state.

The framework significantly draws on asset information that is already prepared as part of the Asset Maintenance and Management Plan (AMMP) process to minimise duplication of effort, and will ultimately help state-level decision-making around capital investment and infrastructure planning at the highest level.

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