Intelligent Incident Management Portal for the Chris Hani District Municipality
Intelligent Incident Management Portal for the Chris Hani District Municipality, South Africa
Aurecon to develop and implement solutions
Addressing general inquiries and requests for assistance remains a significant challenge for South African municipalities. The Disaster Management Act requires every District Municipality to establish a centre which coordinates responses to and planning around incidents. In order to comply, the Chris Hani District Municipality (CHDM) commissioned Aurecon to develop and implement solutions for the Municipality’s ‘Information Management and Communication System’ project.
One of these solutions that Aurecon provided was the design and implementation of an Intelligent Incident Management Portal (IIMP).
The IIMP was designed to include multiple functionality, including:
Call taking and dispatch (registration and response to incidents)
A web based Geographical Information System for the monitoring and sharing of spatial information, including an advanced document management system
Business intelligence tools and dashboard reporting
A Mobile application which allows the use a cell phone to capture generic incident related information in real-time. This information is available immediately in the portal, with self-generated and automated reporting done instantaneously.
Through centralising a host of functions across several municipal departments, Aurecon was able to assist the Municipality to save costs and achieve major improvements in service delivery by integrating emergency and non-emergency services into one well-designed, virtual location.
The streamlined shared-services solution allows users to access various functionality from anywhere in the country using a computer, laptop, cell phone or tablet. As a testament to its success, the innovative IIMP was recognised with a VUNA award in the category: The Best District Municipality with Disaster Management Systems at the South African Local Government Awards (SALGA) function held in February 2014.