Wentworth Emergency Management Rescue Services Call Centre, South Africa

Aurecon installs state of art emergency management system for FIFA World Cup

During the run-up to the 2010 FIFA World Cup, the Department of Health’s (DoH) Emergency Management Rescue Services (EMRS) in eThekwini identified an urgent need to upgrade medical services and associated infrastructure. This was particularly important in order to ensure that the department was able to deal with higher volumes of people and the associated increase in demand for services during the event.

As part of this effort, the DoH took a decision to install a state of the art emergency and disaster management system to effectively manage and communicate with relevant stakeholders in case of any large-scale emergencies or disasters.

Aurecon was appointed by the DoH’s EMRS for the supply, delivery, installation, commissioning and providing the required training of such a system via the State Information Technology Agency (SITA).

Aurecon’s specific services in this regard included:

  • User requirement and functional requirement design
  • Solution architecture
  • CAD system implementation, training, support and maintenance
  • Disaster management planning
  • Implementation of a disaster management planning and information system
  • Implementation of a proprietary computer aided call taking and dispatch system (GEMC3)
  • Project management

Short timeframes around installation of the system posed a significant challenge, however a dedicated team of suppliers worked 24/7 to ensure delivery of the centre in time for the World Cup.

Dubbed an outstanding example of the upgrade of existing infrastructure to meet predicted demand, the Wentworth (eThekwini) EMRS call centre serves as a benchmark for emergency call centres around the country.

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